Effective Date: July 2024

Entity Name: NINE NET Ltd.

Website: https://ninenet.io/

Address: 1F, NSW Court, 29 St Georges Street, Port Louis, Mauritius

1. Introduction

NINE NET Ltd. (“we”, “our” or “us”) is committed to protecting the privacy and personal data of all users, customers, and partners who interact with our services and website.

This privacy policy outlines how we collect, use, disclose, store, and protect your personal data in accordance with the Data Protection Act 2017 of Mauritius, and where applicable, international data protection standards.

By using our website and/or services, you agree to the practices described in this Policy.

2. Purpose of Collection

We collect and process personal data for the following lawful purposes:

- To provide and manage services requested by customers and merchants;

- To comply with legal obligations (e.g., Know Your Customer (KYC), anti-fraud);

- For billing, account management, and payment processing;

- To communicate with users, including customer support and service-related notices;

- For promotional or marketing communications (with consent);

- To improve our services, operations, and customer experience;

- For internal analytics and business intelligence.

3. Categories of Data Collected

From website visitors and users:

- IP address, browser information, system type, usage patterns (via cookies or analytics tools);

- Voluntary information such as contact details, preferences, or survey responses.

From merchants (individual or legal entities):

- Name, date of birth, national ID or passport number;

- Address, contact details (email, phone number), nationality;

- Business registration details (company name, registration number, directors/owners’ details);

- Bank account information.

4. Legal Basis for Processing

We process personal data on the following legal grounds:

- Consent (e.g., receiving marketing emails);

- Contractual necessity (e.g., providing merchant services);

- Legal obligation (e.g., compliance with AML/CFT laws);

- Legitimate interests (e.g., website analytics, service improvements).

5. Disclosure of Personal Data

Personal data may be shared with:

- Our affiliates and service providers who support business operations;

- Financial institutions and payment processors for transaction handling;

- Legal authorities, regulators, or law enforcement upon valid request;

- Third parties in connection with corporate transactions (e.g., merger);

- Others with your explicit consent.

We do not sell or lease personal data to third parties.

6. Cross-border Data Transfers

Your personal data may be transferred to and processed in countries outside Mauritius, including the UK and the EU and the Asian countries, where our cloud servers or partners operate. We ensure that such transfers comply with applicable legal safeguards.

7. Security Measures

We implement appropriate technical and organizational measures to protect personal data, including:

- PCI DSS-compliant infrastructure;

- Firewalls, encryption, and secure access controls;

- Restricted employee access based on job responsibilities.

If you suspect any breach of your data, please contact us immediately at privacy@ninenet.com.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including any legal, regulatory, or contractual obligations. Data may be retained after termination of services if required under law.

9. Your Rights

Under the Data Protection Act 2017, you have the right to:

- Access your personal data;

- Request rectification of inaccurate or incomplete data;

- Object to or restrict processing under specific circumstances;

- Withdraw consent (where applicable);

- Request erasure of your personal data (subject to legal exceptions);

- Lodge a complaint with the Data Protection Office.

To exercise any of your rights, please contact privacy@ninenet.com.

10. Children’s Privacy

Our services are not directed at minors. We do not knowingly collect data from children. If we become aware of such collection, we will delete the information immediately.

11. Policy Updates

We reserve the right to update this policy. Changes will be published on our website. Continued use of the site or services after such updates will constitute acceptance.

12. Contact Us

For any questions or concerns about this privacy policy or how your data is handled:

Email (Privacy Matters): privacy@ninenet.io

General Email: info@ninenet.io

Postal Address:

NINE NET Ltd.

1F, NSW Court, 29 St Georges Street, Port Louis, Mauritius